Frequently Asked Questions

Have a question?

What does the VIP Guide service include?

On the day of your visit, your VIP Guide will take care of adding the Disney Genie+ service to your account. They will select Lightning Lane and Individual Lightning Lane options for you and also manage your Mobile Orders.

What is the maximum size for my group?

You can have a party of up to 12 people. It's crucial for the group to follow the same itinerary.

What is the number of Lightning Lanes I can use?

The quantity of Lightning Lanes you can access depends on various factors. However, your VIP Guide will work closely with you to optimize your Lightning Lane usage for a remarkable Disney visit. Arriving early, before the park officially opens, often leads to more Lightning Lane opportunities.

Is it possible to get into Individual Lightning Lanes and Virtual Queue Rides?

Yes! Securing access to these attractions is also a priority for your VIP Guide.

What other services does the VIP Guide provide?

Think of your VIP Guide as your personal concierge for the day, ready to assist with all your needs, book rides, and help ordering mobile food.

What are my responsibilities?

To enhance the effectiveness of our service, it's vital to arrive at the park early and keep open communication with your VIP Guide. These actions help facilitate a seamless and enchanting experience. Otherwise, your job is to simply have fun!

What does the VIP service cost?

The cost for the Disney Private Tours is varies on the time of year. It offers a nearly complete park experience with minimal wait times of 10-15 minutes for attractions, expert planning for Lightning Lane and Genie+, a customized plan with tailored park recommendations, and an in-depth six-hour tour. Note, this does not cover unforeseen mechanical issues at Disney parks.

How do I start the VIP experience?

To begin, complete our VIP Interest form. A VIP Guide will reach out to you to discuss pricing, availability, and respond to any questions you might have.